FAQ
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General Information
What is GiftBox?
How does GiftBox work?
Who can use GiftBox?
Payments and Payouts
Where is the money stored before cashing out?
Does GiftBox hold or manage my funds?
When will I receive my money?
Why is my payout delayed?
What happens to my gift link after I cash out?
Why is there a $100 sending limit per person?
Why does GiftBox charge a 15% service fee?
Processing & Delays
Why is my payout delayed?
What if my payout fails?
Refunds & Disputes
Can I dispute a gift I sent?
What if I sent a gift to the wrong person?
Can a sender request a refund?
Privacy & Transparency
Why can I see the sender's address in Stripe?
Does GiftBox store my payment data?
Is my personal information secure?
Platform Use & Future Features
Can I use GiftBox for multiple occasions?
Can I receive gifts in other currencies?
Will GiftBox support group gifting or recurring gifts?
Support
How do I contact GiftBox support?